Refund Policy

1. Overview

Thank you for choosing Cachething! We strive to ensure our customers are satisfied with our geo-replicated caching service. This refund policy describes when and how you may request a refund for any purchase made through Cachething.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for our one-time purchase (Lifetime Membership) plans. If, within 14 days of purchase, you are dissatisfied with our service for any reason, you may request a full refund.

• Eligibility Window: Refund requests must be received by us within 14 days of the original purchase date.
• One-Time Purchases: This guarantee applies specifically to the Lifetime Membership plan.

3. Subscription Refunds

For users with active subscriptions (monthly or annual), refunds are typically not provided except where required by law. However, we understand unique circumstances may arise. If you believe you have a valid reason for a refund, please contact us. We will review requests on a case-by-case basis.

4. How to Request a Refund

1. Contact Us: Send an email to [email protected] with the subject line "Refund Request." Include your order details or payment receipt.
2. Review Process: Our team will review your request and may ask for additional information regarding your reason for the refund.
3. Outcome: If your request is approved, we will issue the refund to the original payment method used for the purchase. You will receive confirmation once the refund has been processed.

5. Processing Time

Refunds typically take 5–10 business days to appear on your statement, depending on your bank or credit card provider.

6. Changes to This Refund Policy

We reserve the right to update or modify this policy at any time. If we make significant changes, we will provide advance notice through email or a notice on our website. Continued use of Cachething after any updates indicates acceptance of the revised policy.

7. Contact Information

If you have any questions about this Refund Policy, please contact us at [email protected].